Online retailers
Answer delivery and returns questions before they become emails.
Shoppers want quick answers about delivery times, returns and products. Slow answers often mean abandoned baskets.
Your assistant
Illustrative example
Do you deliver to Ireland?
Yes, we deliver to the Republic of Ireland. Standard delivery usually takes 3–5 working days, according to our delivery page.
Typical questions
What your customers ask, and how it helps.
Illustrative examples. Your assistant only answers from information you approve.
How long does delivery take?
Answers from your delivery information page.
Can I return a sale item?
Explains your returns policy in plain language.
Which size should I choose?
Uses your published size guides.
How enquiries reach your team
Order-specific issues can be passed to your customer service inbox with the visitor’s details.
More examples
Moments where it pays for itself.
Illustrative conversations based on what businesses like yours deal with every week.
Rescues an out-of-stock sale
Is the navy linen shirt coming back in medium?
Medium in navy is out of stock at the moment. Would you like me to note your email so the team can let you know when it’s back? Our product page also shows it in stone and sage in medium.
Why it helps: A lost sale becomes a back-in-stock lead, or an alternative purchase.
Settles delivery doubts
If I order today, will it arrive before Christmas?
According to our delivery page, the last order date for standard UK Christmas delivery is 18 December, and 21 December for express. Ordering today with standard delivery should get it there in time.
Why it helps: Shoppers buy now instead of leaving to "check later".
See it answer your customers, using your own website.
Paste your web address and see an assistant answer questions about your business. No payment details needed.