Legal and privacy

• Terms and ConditionsThe agreement between you and Cailub for our website, customer accounts, demonstrations, AI services, websites, hosting, maintenance and automation.Version 1.6 · Updated 2 November 2026
• Privacy PolicyWhat personal information Cailub collects, why we use it, our lawful bases, who receives it, where it is processed, how long we keep it and your rights.Version 1.6 · Updated 2 November 2026
• Cookie PolicyThe cookies and similar technologies cailub.com uses, why, and how to control them.Version 1.6 · Updated 2 November 2026
• Refund and Cancellation PolicyYour cancellation rights, how to cancel, and how refunds work for consumers and business customers.Version 1.6 · Updated 2 November 2026
• Acceptable Use PolicyWhat Cailub services, demos and AI assistants may not be used for, and how we handle misuse.Version 1.6 · Updated 2 November 2026
• AI Services and Automation TermsExtra terms for AI chatbots, assistants, agents and automation, including accuracy limits and human oversight.Version 1.6 · Updated 2 November 2026
• Data Processing AgreementThe terms under which Cailub processes personal data on behalf of business customers, as required by Article 28 UK GDPR.Version 1.6 · Updated 2 November 2026
• Subprocessor RegisterThe third-party providers that help Cailub deliver its services, what they do and what information they receive.Version 1.6 · Updated 2 November 2026
• Service Level AgreementThe support hours, response targets and maintenance practices that apply to Cailub subscription services.Version 1.6 · Updated 2 November 2026
• Website Installation Authorisation TermsThe authority you must have, and the rules that apply, when Cailub installs a chatbot or makes changes to your website.Version 1.6 · Updated 2 November 2026
• Demo and Free Trial TermsThe rules for building and sharing free Cailub chatbot demonstrations from website information.Version 1.6 · Updated 2 November 2026
• Market Supplement: United KingdomWhat is different for business customers in United Kingdom. It sits alongside the core terms and only adds to them.Version 1.0 · Updated 2 November 2026
• Market Supplement: European UnionWhat is different for business customers in European Union. It sits alongside the core terms and only adds to them.Version 1.0 · Updated 2 November 2026
• Market Supplement: United StatesWhat is different for business customers in United States. It sits alongside the core terms and only adds to them.Version 1.0 · Updated 2 November 2026
• Market Supplement: United Arab EmiratesWhat is different for business customers in United Arab Emirates. It sits alongside the core terms and only adds to them.Version 1.0 · Updated 2 November 2026
• Market Supplement: CanadaWhat is different for business customers in Canada. It sits alongside the core terms and only adds to them.Version 1.0 · Updated 2 November 2026
• Market Supplement: AustraliaWhat is different for business customers in Australia. It sits alongside the core terms and only adds to them.Version 1.0 · Updated 2 November 2026

Cailub is a trading name of Lyndon Mukandavire, a UK sole trader, 60 Stockport Road, Manchester, M12 6AL, United Kingdom.